Indiana Packers Corporation
  • Information Technology
  • Delphi, IN, USA
  • Hourly
  • Part Time

N/A


Part Time Help Desk Technician Indiana Packers Delphi, IN

Indiana Packers Corporation (IPC) is a fully integrated retail, foodservice and private label producer of fresh and processed meats based in Delphi, Indiana. Since the start of operations in 1991, we have experienced rapid growth from a single pork processing company into a multi-plant diversified producer of fresh and processed meats, with locations throughout America's Heartland and revenues of approximately $1.5B. We are best known for our national brand Kentucky Legend (the best-selling quarter-sliced ham in the United States) as well as a number of well-known regional brands, including Indiana Kitchen, Fischer's, Field, Mickelberry's, Kentuckian Gold, and Scott Pete. We now have processing facilities in Frankfort, Indiana; Holland, Michigan; and Owensboro, Kentucky.

We value diversity, innovation, collaboration and those passionate about their jobs. We support our associates by offering a total rewards package, including competitive pay, three different medical care plans (two with company-funded health savings accounts), pharmacy, dental, and vision plans, a retirement/401K (with 50% match on team members' contributions), a competitive paid time off program, educational assistance, and numerous advancement opportunities. With more than 3,100 team members located across 14 different states, we are a big company with a small company culture.

Our team helps feed the world! Are you ready to step up to the challenge of launching your career with Indiana Packers?

Indiana Packers Corporation, a large-scale pork processor, located in Delphi, Indiana is looking for an experienced Part-time Help Desk Technician

Reports To: Information Technology Manager

We have an Immediate need for an on-site PART-TIME HELP DESK TECHNICIAN. As a Help Desk Technician, you will respond to queries on the phone, via email, in person, or through remote access. Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software and training computer users. This person will work 20-24 hour per week.

Education

  • Associate Degree preferred in a computer-related field, or 2-5 years' experience in a multi-site manufacturing or service-based organization.
  • Current student in a fully accredited college or university working towards a degree in Information Technology or Computer Science

Experience:

Required:

  • Understanding of Windows Operating Systems (desktop, server), as well as various mobile operating systems (iOS and Android).
  • In-depth user knowledge of Microsoft Office products including Outlook.
  • Understanding of ITSM systems and ITIL processes. ITIL Service Management knowledge preferred.
    • Working knowledge of basic networking concepts.

Responsibilities

  • Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
  • Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
  • Handles problem recognition, research, isolation, resolution, and follow-up for routine user problems, referring more complex problems to next tier level support.
  • Logs and tracks calls using problem management database and maintains history records and related problem documentation.
  • Creates and maintains PC and Laptop software images.
  • Works with IT staff to learn new software/hardware.
  • Works with IT staff to release version upgrades to the end users.
  • Installs personal computers, software, and peripheral equipment.
  • Provide Support for remote locations and employees.
  • Perform training and guidance to employees in the use of new equipment and software.

Must be able to pass E-Verify


EOE, including Disability/Veteran

Indiana Packers Corporation
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